SMS Terms

1. Appointment reminder texts

Dekho LLC, a California limited liability company ("Dekho", "we", "us") sends appointment reminder text messages on behalf of medical practices ("clinics") that use Dekho Cloud Healthcare. Each text names the clinic it is from. These terms explain what we send, how often, and how to get help or stop the texts at any time (Section 5).

We send appointment reminders and confirmations: a reminder may ask you to reply C to confirm or X to cancel, and we reply to confirm your answer. A text carries the clinic's name, the date and time of the appointment and a number to call. It never carries your name or the reason for your visit. We never send marketing or billing texts.

2. How you start getting texts

You get these texts because you gave your mobile number to your clinic. Clinics that send reminders through Dekho tell patients about them on their intake forms. The first text from a clinic to your phone says who is texting and how to get help or stop the texts.

3. How often we text

Message frequency varies with your appointments. We send at most 1 reminder a day and 3 a week for each patient. If several patients share a phone, such as children on a parent's phone, that phone may get a reminder for each of them. A reply to a message you send comes in addition to these.

4. Message and data rates

Message and data rates may apply. Dekho does not charge for these texts; any charges come from your mobile carrier, under your plan. Carriers are not liable for delayed or undelivered messages. A missed reminder does not change your appointment.

5. Stopping and restarting texts

• To stop, reply STOP (or PARAR) to any text from your clinic. You will get one text confirming that you have opted out, and then no more texts from that clinic's reminder numbers.
• You can also tell us in your own words, such as "wrong number" or "stop texting me", and we will stop the texts.
• Opting out covers every automated appointment reminder from that clinic. It does not affect texts from other clinics, and it does not cancel an appointment.
• To start again, reply START to a text you received from that clinic.

6. Getting help

Reply HELP (or AYUDA) to any text for help. For questions about an appointment, call your clinic at the number in the text. For questions about these terms, contact Dekho (Section 9). Replies are not monitored for emergencies. In an emergency, call 911.

7. Your privacy

• We never sell your mobile number or your text-message opt-in information, and we never share them with anyone for marketing.
• We use them only to send your clinic's reminders, handle your replies and honor your choice to stop or restart texts. The messaging provider and carriers that deliver each text receive your number to do so.
• Your replies go to your clinic, whose own privacy practices cover your health information. Our Privacy Policy explains how Dekho handles information.

8. Changes to these terms

We may update these terms. We will post any change on this page and update the effective date above.

9. Contact us

Dekho LLC, 1247 Crescent Ter, Sunnyvale, CA 94087

Email: legal@dekho.cloud

Phone: (715) 587-2429